Faulty goods claims at Ipswich County Court and Family Hearing Centre

Buying goods that turn out faulty triggers the Consumer Rights Act 2015 tier of remedies: short-term rejection within 30 days, then repair or replacement, then price reduction or final rejection. Which tier you are in shapes the claim you bring at Ipswich County Court and Family Hearing Centre.

Where you are in the remedy tier

Within 30 days of purchase you can reject outright for a refund. After that the trader gets one opportunity to repair or replace; failure there reopens rejection or a price reduction. Evidence the timeline: purchase date (invoice), when the fault appeared (photos, messages), and every repair attempt - the paper trail IS the case at Ipswich County Court and Family Hearing Centre.

Expert evidence on a budget

For appliances and electronics, an independent repair report (~£50–£100) stating the fault is inherent and not accidental converts a swearing match into a document case. Judges at Ipswich County Court and Family Hearing Centre give such reports heavy weight; the trader's denial without expert support carries little.

Checklist

• Purchase invoice exhibited
• Fault timeline documented with photos
• Repair/rejection history exhibited
• CRA 2015 remedy tier identified and claimed

Official sources and related pages

• Pre-action letter
• Exhibiting documents

Court details (verified register data)

• Court: Ipswich County Court and Family Hearing Centre
• Court code: 233
• Address: 8 Arcade Street, Ipswich, Ipswich, IP1 1EJ
• Phone: 0300 123 5577; 0300 303 0642; 0330 808 4424
• Civil filing email: enquiries.norwich.countycourt@justice.gov.uk
• DX: DX 97385 Norwich 5 -Civil
• Public counter hours: Monday to Friday, 8.30 am to 4pm
• Document drop-box: Not published in the register - confirm with the court directly
• Hearing format: Not published in the register - confirm with the court directly
• Facilities: disabled access, hearing loop, interview rooms, baby changing, GovWiFi

Source: https://www.find-court-tribunal.service.gov.uk/courts/ipswich-county-court-and-family-hearing-centre. Verified 2026-09-04. Always confirm against the official court finder before travelling.

Free national support

• Support Through Court: 0300 081 0000 - free, independent support for litigants without a lawyer
• Citizens Advice consumer service: 0808 223 1133 - consumer disputes, pre-claim guidance
• HMCTS general enquiries: 0300 123 7050 - finding the right court or money claim centre

Filing a witness statement? The Casewright CPR Part 32 Witness Statement & Bundle Builder structures your statement into CPR 32-compliant numbered paragraphs with a correct statement of truth and indexed exhibits - flat £79. This site is independent of Casewright; link is a sponsored referral.

This page is general information about County Court procedure, not legal advice, and it is not provided by HMCTS or any court. Procedures and fees change - always confirm against the official sources linked here before you act.

>Small Claims Court Help is an independent information directory. It is not affiliated with HMCTS, the Ministry of Justice, or any court.

Reviewed by Sean McNamara, 2026-09-04.